Правила за извършване на доставка
1. Order Processing
Processing Time: Orders are processed within 1-2 business days after payment confirmation (excluding weekends and public holidays).
Weekend & Holiday Orders: Orders placed on weekends or public holidays will begin processing on the next business day.
Order Confirmation: A confirmation email will be sent once your order is successfully placed. If you do not receive it within 24 hours, please contact us at bryanjansen0@gmail.com.
2. Domestic Shipping (Within Australia)
Shipping Carriers: We use trusted courier services such as Australia Post and others.
Estimated Delivery Times:
- Standard Shipping: Approximately 3-7 business days.
Delivery times are estimates and may vary based on location and external factors.
Shipping Costs: Free shipping on all orders.
3. International Shipping
Availability: We currently do not offer international shipping.
4. Order Tracking
Tracking Information: Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and a link to track your package.
Update Lag: Please allow up to 48 hours for tracking updates.
5. Shipping Delays & Issues
While we strive to ensure timely delivery, unexpected delays (such as extreme weather, courier disruptions, or public holidays) may occur.
If your shipment is delayed beyond the estimated delivery time, please contact us at bryanjansen0@gmail.com or call +31648436731 for assistance.
6. Lost or Damaged Packages
Reporting Issues: If your package is lost or arrives damaged, please contact us immediately at bryanjansen0@gmail.com.
Claims:
- Claims for lost or damaged items must be made within 7-14 days of delivery.
- We may require photos or documentation to resolve the issue.
- We will work with the shipping carrier to investigate and provide a resolution.
7. Contact Us
If you have any questions or concerns regarding your order or shipping, please reach out to us:
Email: bryanjansen0@gmail.com
Phone: +31648436731
8. Policy Updates
NOVA reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.